Cancellations & refunds

Last updated 8 October 2026

Every Chitragatha book is printed specially for you with your own photos, so it can't be resold. That's why we can't accept returns for a change of mind once printing has started — but if anything is wrong on our side, we will put it right.

Cancelling an order

• Before production starts (your order shows "Paid" on the orders page): email support@prygenix.com with your order number (it starts with CG-) and we cancel it and refund the full amount, including shipping.
• Once production has started ("In production", "Shipped" or "Delivered"): the order can't be cancelled, because the book has already been printed for you.
• We usually start production within 1 working day of payment, so please write to us quickly if you want to cancel.
• We may cancel an order ourselves — for example if the content breaks our terms, the address can't be served, or a price was clearly wrong. You then get a full refund.

Damaged, faulty or misprinted books

If your book arrives with a problem caused by printing, binding or delivery, we will reprint it free of charge, or refund you in full if you prefer. This covers:

• a book damaged in transit (torn, crushed, wet);
• printing or binding faults — loose or missing pages, pages in the wrong order, smudges, banding, or a cover or binding different from what you ordered;
• a book that doesn't match the version you ordered.

How to report it

1. Email support@prygenix.com within 7 days of delivery with your order number.
2. Attach clear photos of the problem and of the parcel (if it arrived damaged, please keep the packaging).
3. We reply within 2 working days. Usually we don't need the book back; if we do, we arrange and pay for the pickup.

Reprints are custom-made again and sent within 10–12 working days of approval, free of charge.

What we can't refund

• Content you approved when ordering: photo choice, cropping, spelling, names, dates and captions — please check your preview carefully.
• Photos that look soft or grainy because the original file has low resolution, when the editor showed a low-resolution warning.
• Small colour differences between your screen and paper — screens glow, paper reflects light, and every screen is set differently.
• A change of mind after production has started.
• Delays or failed delivery caused by an incorrect or incomplete address, or nobody being available after the courier's attempts (we can resend at the shipping cost).

Lost parcels

If tracking shows no movement for 7 days, or the courier confirms the parcel is lost, tell us and we will reprint and resend your book free, or refund you in full.

PDF downloads

• The first PDF of every book is free; a new PDF after changes costs ₹499.
• Because a PDF is a digital file delivered instantly, paid PDFs are not refundable once the PDF has been created. If creating the PDF fails, your payment stays on your book and is used for the next PDF automatically — you are never charged twice.
• If you were charged but didn't receive a PDF, or were charged twice, write to us and we will refund the payment.

How refunds are paid

Approved refunds are made to the original payment method (UPI, card, netbanking or wallet) through Razorpay. We start the refund within 2 working days of approval; your bank then usually takes 5–7 working days to show it in your account.

Questions

Write to support@prygenix.com with your order number. See also our shipping & delivery policy.